Privacy Policy

Effective date: 1 January 2025 · Last updated: May 2026

Info

This Privacy Policy describes how ExamCatalyst AI ("we", "us", "our") collects, uses, and protects personal information when you use our platform and messaging bots.

Information We Collect

Account information: Name, email address, and phone number when you register.
Usage data: Query history, topics accessed, and platform interactions.
Messaging data: Messages sent to our WhatsApp or Telegram bots to deliver the requested content.
Payment information: Transaction references processed via our payment gateway. We do not store card details.

How We Use Your Information

To deliver AI-generated study notes and MCQs in response to your queries.
To manage your subscription, track usage credits, and send receipts.
To improve our content quality and platform performance.
To respond to support requests and communicate service updates.

We do not sell, trade, or rent your personal information to third parties. We share data only with service providers essential to operating the platform (e.g., cloud hosting, payment gateway) under strict confidentiality agreements.

Data Retention

Account and usage data is retained for the duration of your account and up to 2 years after closure, unless required otherwise by law. You may request deletion of your data by contacting support.

Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data. Despite best efforts, no system is completely secure; we encourage you to use a strong password and not share your account credentials.

Your Rights

Access, correct, or delete your personal data.
Opt out of non-essential communications.
Request data portability in machine-readable format.

Contact

For privacy-related requests, contact us at support@examcatalyst.ai.